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NickWatch™
A Smartwatch for kids with a family secured communications hub.
Knowledge Center
NickWatch™
A Smartwatch for kids with a family secured communications hub.
Knowledge Center
NickWatch™
A Smartwatch for kids with a family secured communications hub.

NickWatch™ - Customer Success Story

Company Overview

Company Name: Watchinu Ltd
Location: Global
Website: www.nickwatch.com
Product Name: NickWatch

Product Description

NickWatch offers both the fun kids crave and the security parents need. With the NickWatch App, parents and family members can safeguard children’s budding freedom with location tracking and communication tools.
a close up of a watch

The Challenge

Key Issues

Developed the Trackimo, a global leader in developing high-end tracking devices, the company needed to integrate voice communications to the NickWatch product. As described by Trackimo, voice communications were a fundamental feature for the products launch.

As detailed at the time by Trackimo technical staff, the issues to address were:

Impact of Challenges

As a result of the above challenges, traditional mobile VoIP SDKs were not applicable for the NickWatch device. While these were fitting for most mobile devices, the challenges presented by the NickWatch devices required a different solution.

The Solution

Why Cloudonix?

Cloudonix provided Trackimo with a full technology suite to built the NickWatch communications solution. While Cloudonix’s mobile SDK was perfectly fitted for mobile device communications, the NickWatch introduced new challenges.

Nir Simionovich

CEO, Cloudonix

We never shy away from a technical challenge. For the Cloudonix team, NickWatch wasn’t just another customer – it was an important calling. As parents, we understand the importance of such a product – and adapting our mobile SDK to this platform was more than just a feature request – is was a calling.

Implementation

Leveraging the Cloudonix Mobile Fragmentation Engine, the NickWatch device profile was added to the engine. Following that addition, the engine had several new features introduced – that enabled it to account to profiling devices that had various ‘chassis’ related constraints.

Network roaming constraints, which manifested as DNS resolution issues were resolved by adding new fall-back resolution techniques to the mobile SDK, ones the circumvent the normal operating system lookup functionality.

In order to address the CPU limitations with using the Opus codec, a new feature was added to the fragmentation engine, enabling it to preset the Opus complexity level – on a per device profile. This enabled the Mobile Fragmentation Engine to provide the NickWatch device with an optimal operational profile.