Handling the Madness of Renting a Car The rental car industry is back to being one of the biggest rental industries in the United States after it took a dip during the COVID pandemic. Customer service, especially over the phone, is a huge part of
Handling the Madness of Renting a Car The rental car industry is back to being one of the biggest rental industries in the United States after it took a dip during the COVID pandemic. Customer service, especially over the phone,
How to get corporations back to the family owned companies they once were? When ordering pizza the last thing you want to do is to go through a call center to make sure you’re not getting pineapple on your pizza. Based on an article from
In-App Communications – Myth Busting Since the early 2000's, VoIP and particularly mobile VoIP is suffering from bad rep. Most businesses (and to an extent network engineers and communication consultants) believe that VoIP in general is a low quality alternative to traditional telephony. In addition,
In-App Communications – Myth Busting Work From Home searches are surging, a clear indicator that the workforce of the future is changing dramatically. All FAANG companies already announced that their employees will not be required to return to the office, till at least June 2021
Telemedicine at a Touch Picture yourself leaving a hospital room after several days of high-quality care by trained nurses and doctors. You have just survived a high-magnitude health-related issue and now you are preparing to go back home to the support of your family. You
Why Privacy and SecurityGDPR/HIPAA Security and privacy are key elements that play a major role in a company’s success. The first major privacy and security element is providing the customer privacy. If the customer feels that they and/or their information isn’t secure, they are not
What’s in Store for the Future of Shopping? By Bernard WatembergE-commerce first became possible in 1991. It only accounted for roughly 1% of total retail sales in the U.S. by 2000. That number slowly grew to 3.5% by 2008. Nowadays, there is much more the
The CPaaS Revolution The CPaaS revolution (Communications Platform as a Service) officially started almost 10 years ago. It’s roots can be traced back to the original inception of the Open Source communications disruption, when open source projects such as Asterisk and Kamailio had been adopted
We’re Virtually Dating Over the past decade, technology, and more specifically mobile applications, has significantly changed the average person’s day to day life. There seems to be an app for just about everything, ranging from shopping to getting around town to dating and socializing. The
Simply Securing Society A new era of communications applications is changing the way that communication applications are integrated into day-to-day life. A few years ago the thought of an application built specifically for a school-aged child to directly communicate with the police or for the
The Road Less Traveled The customer service that is offered by call centers is being progressively offered at the expense of the customer and high costs. Far too often customers are forced to waste good portions of their day attempting to reach a representative that
"Better to Be Safe Than Sorry" Daily life today seems to consist of a multitude of privacy trade-offs. You want to order a pizza to your house after a long day at work? You need to give them your address, full name, and personal phone
