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Work From Anywhere

Remote and hybrid work are here to stay

While Work From Home has been around for many years, it became the norm during the COVID-19 pandemic. There are two things that we have learned as the pandemic waned:

  1. Hybrid and remote work are here to stay, with many companies looking at 2/3 work weeks.
  2. Too many companies are still not providing the right communications tools for their employees so that they can stay secure and compliant with  the various privacy laws.

Livnat Poran: Israeli Health Benefits agency

  • Livnat Poran is an Israeli Health Benefits agency – servicing thousands of
    Israeli’s requiring assistance in getting health benefits from the government.
  • As COVID-19 started, their service (sales and care) contact center became
    inactive due to the quarantine.
  • Within 2 days, Cloudonix enabled Livnat Poran to migrate their contact center staff to work from home, without changing workflows or existing on-premise platforms – while still maintaining security and medical privacy.
  • At the peak of the Covid-19 pandemic, Livnat Poran was operating their entire
    contact center from home.
  • Currently, Livnat Poran is using Cloudonix’s WFH capabilities to offload approximately 30% of their contact center agents to home, enabling increasing  of agents’ well-being and ensuring full business continuity.
  • Compatible with any VoIP enabled contact center system.
  • Deployed in less than 30 minutes.
  • Does not require contact center work changes.
  • Does not require exposure of contact center platform to the Internet
    (apart from a single connection).
  • All communications from agents to platform are encrypted.
  • An ISO 27001:2013 certified platform.
    GDPR, CCPA, HIPAA, FCA, and COPPA compliant.

Our Work From Home Advantages

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